The Growth Company's (GC) Justice Services has an exciting opportunity for a Support Assistant (Hub Guide) within our Creating Future Opportunities (CFO) Evolution Programme.   

You will provide support to participants to engage in programme/activities and support the CFO Evolution Support Workers in Custody and Evolution Wing Facilitators.

We help to make a lasting difference to the lives of people throughout the North of England and beyond, by supporting individuals to gain meaningful employment.

Our highly skilled advisers and keyworkers work with a range of individuals; from people who have found themselves recently out of work, to those with complex barriers such as physical disabilities, mental ill-health, Benefit and debt.

Please note that this role is based within a custody setting and will involve occasional travel between other HMP sites. 

Key Responsibilities:

• Act as the single point of contact at the hub/ CFO Wing for any participant; assisting with access and use of hub facilities, being welcoming, friendly and supportive.
• Diagnose and quickly resolve access issues to minimise participant dissatisfaction and downtime.
• Take ownership and responsibility of queries, issues and problems raised by participants in respect of utilising hub facilities.
• Escalate issues and involve support workers and the Hub Manager wherever required, in order to resume service as quickly as possible for the participant.
• Dealing with day-to-day responsibilities of office maintenance: post, booking of rooms and the processing of paperwork, diary management.
• Minute taking for meetings attended by members of the Hub team.
• Completing tasks/projects as directed by the Hub Manager and Team Lead, which may include duties such as certification chasing and completion.
• Keeping accurate records of all participant referrals and interactions on systems such as CATs+ and on manual paperwork.
• Management, ordering and administration of petty cash, participant payments, vouchers, BACS payments, manager’s credit card, checking of invoices in line with Finance processes and procedures.
• Build excellent relationships with colleagues, participants and external organisations.

About You:

• Experience of working in an environment where there are participants with multiple barriers to progression, employment, training and education. 
• Must have good customer service skills, good organisational skills and excellent IT skills.
• Well-developed IT skills, including the understanding of computerised management information systems, spreadsheets, diary management and email.
• Have a flexible approach to work, including a willingness to work occasional unsociable hours.
• Be able to take clear and accurate minutes for a variety of meetings.

Skills Required:

• Act as the single point of contact at the hub/ CFO Wing for any participant; assisting with access and use of hub facilities, being welcoming, friendly and supportive.
• To work to challenging targets and key performance indicators.
• The ability to work under pressure in a highly performance-driven environment.
• Strong interpersonal skills to deal with participants effectively and professionally.  
• Work effectively as part of a team.
• Willingness to undertake training as required.