Support Administrator - In Custody (4695)
Support Administrator - In Custody
The Growth Company's (GC) Justice Services has an exciting opportunity for a Support Assistant (Hub Guide) within our Creating Future Opportunities (CFO) Evolution Programme.
You will provide support to participants to engage in programme/activities and support the CFO Evolution Support Workers in Custody and Evolution Wing Facilitators.
We help to make a lasting difference to the lives of people throughout the North of England and beyond, by supporting individuals to gain meaningful employment.
Our highly skilled advisers and keyworkers work with a range of individuals; from people who have found themselves recently out of work, to those with complex barriers such as physical disabilities, mental ill-health, Benefit and debt.
Please note that this role is based within a custody setting and will involve occasional travel between other HMP sites.
Key Responsibilities:
- Act as the single point of contact at the hub/ CFO Wing for any participant; assisting with access and use of hub facilities, being welcoming, friendly and supportive.
- Diagnose and quickly resolve access issues to minimise participant dissatisfaction and downtime.
- Take ownership and responsibility of queries, issues and problems raised by participants in respect of utilising hub facilities.
- Escalate issues and involve support workers and the Hub Manager wherever required, in order to resume service as quickly as possible for the participant.
- Dealing with day-to-day responsibilities of office maintenance: post, booking of rooms and the processing of paperwork, diary management.
- Minute taking for meetings attended by members of the Hub team.
- Completing tasks/projects as directed by the Hub Manager and Team Lead, which may include duties such as certification chasing and completion.
- Keeping accurate records of all participant referrals and interactions on systems such as CATs+ and on manual paperwork.
- Management, ordering and administration of petty cash, participant payments, vouchers, BACS payments, manager’s credit card, checking of invoices in line with Finance processes and procedures.
- Build excellent relationships with colleagues, participants and external organisations.
About You:
- Experience of working in an environment where there are participants with multiple barriers to progression, employment, training and education.
- Must have good customer service skills, good organisational skills and excellent IT skills.
- Well-developed IT skills, including the understanding of computerised management information systems, spreadsheets, diary management and email.
- Have a flexible approach to work, including a willingness to work occasional unsociable hours.
- Be able to take clear and accurate minutes for a variety of meetings.
Skills Required:
- Act as the single point of contact at the hub/ CFO Wing for any participant; assisting with access and use of hub facilities, being welcoming, friendly and supportive.
- To work to challenging targets and key performance indicators.
- The ability to work under pressure in a highly performance-driven environment.
- Strong interpersonal skills to deal with participants effectively and professionally.
- Work effectively as part of a team.
- Willingness to undertake training as required.
Safeguarding the welfare of all individuals, including vulnerable adults and young people is a core priority at GC, and we expect all staff to uphold this responsibility. All Education and Skills appointments are subject to Safer Recruitment Procedures, including a DBS check and a professional social media check, carried out by Due Diligence Limited (DDC Ltd) at no cost to the successful candidate.
Please note: It is an illegal offence to apply for a role involving regulated activity if you are on the Barred List.
We are committed to increasing workforce diversity and offer a guaranteed interview to applicants who meet the essential criteria and either have a disability or are from a diverse ethnic community.
If this applies to you, you can request consideration under this scheme during the application process. Your request will be shared only with the Hiring Manager and Internal Recruitment Team.
We also aim to make our recruitment process inclusive and accessible. If you need reasonable adjustments or have any general enquiries at any stage or the recruitment process, please contact careers@growthco.uk or call us on 0161 237 4447.
Examples include:
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Meeting the hiring manager or touring the venue in advance
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Extra time for tasks
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Interview questions shared beforehand
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Accessibility software or equipment for assessments
We’re proud to support the Ban the Box campaign, which helps people with convictions access job opportunities. As part of this, we’ve removed questions about convictions from the initial application stage.
GC is committed to fostering a culture of flexibility and agile working. Many roles will increasingly support full agile arrangements. If you require more permanent flexibility, we encourage you to discuss this during your interview so your request can be considered early in the process.
All GC colleagues will work inline with the Health & Safety at work act and the GC Health & Safety Policy.