Service Manager (4801)

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Service Manager

The Growth Company’s (GC) Justice Services team is recruiting a Service Manager to lead delivery and support staff on the CFO Evolution Activity Hubs contract. You’ll drive performance, outcomes, and meet commissioner expectations.

Through programmes like CFO, we support individuals across the North of England—ranging from those newly unemployed to people facing complex barriers such as disability, mental health challenges, and financial hardship, helping them into meaningful employment.

This role will cover Blackpool and Blackburn Activity Hubs. 

Key Responsibilities:

  • Lead and motivate your team to meet and exceed commissioner targets.
  • Maximise job placements and sustained outcomes for participants.
  • Collaborate closely with HMPPS staff and key stakeholders.
  • Oversee contract performance, including P&L accountability, staff productivity, and operational costs.
  • Build strong local partnerships to enhance support provision.
  • Drive continuous improvement in systems, service quality, and product development.
  • Ensure robust data integrity, security, and audit compliance.
  • Uphold the highest standards of probity and integrity in service delivery.

About You:

  • Confident communicator, able to present to stakeholders including Governors and HMPPS.
  • Skilled report writer with strong ICT proficiency.
  • Results-oriented and experienced in managing people effectively.

Skills Required:

  • In-depth understanding of the Justice Sector and CFO Evolution services.
  • Proven management experience and knowledge of employment law and people management principles.
  • Strong grasp of management information (MI) and financial reporting.
  • Solid awareness of labour market trends and relevant national/local policy.
  • Demonstrated success in delivering measurable performance outcomes.
  • Direct experience in staff management.
Location
Blackburn, Blackpool
Company
Employment
Contract type
Permanent/ Full- time
Salary
Up to £42,000
Advert Brand
Closing Date
12/10/2025
Ref No
4801
Documents

At GC, safeguarding the welfare of all individuals including vulnerable adults and young people is a top priority, and we expect all staff to uphold this standard. All appointments follow Safer Recruitment Procedures, including a DBS check carried out by Due Diligence Limited (DDC Ltd), at no cost to the successful candidate.

Please note: It is a legal offence to apply for a role involving regulated activity if you are on the Barred List.

We are committed to increasing workforce diversity and offer a guaranteed interview to applicants who meet the essential criteria and either have a disability or are from a diverse ethnic community.

If this applies to you, you can request consideration under this scheme during the application process. Your request will be shared only with the Hiring Manager and Internal Recruitment Team.

We also aim to make our recruitment process inclusive and accessible. If you need reasonable adjustments or have any general enquiries at any stage or the recruitment process, please contact careers@growthco.uk or call us on 0161 237 4447.

Examples include:

  • Meeting the hiring manager or touring the venue in advance

  • Extra time for tasks

  • Interview questions shared beforehand

  • Accessibility software or equipment for assessments

We’re proud to support the Ban the Box campaign, which helps people with convictions access job opportunities. As part of this, we’ve removed questions about convictions from the initial application stage.

GC is committed to fostering a culture of flexibility and agile working. Many roles will increasingly support full agile arrangements. If you require more permanent flexibility, we encourage you to discuss this during your interview so your request can be considered early in the process.

All GC colleagues will work inline with the Health & Safety at work act and the GC Health & Safety Policy.

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