Following internal promotion, Marketing Manchester has a rare opportunity for a driven and proactive Senior Conference & Group Sales Manager. In this role, you will lead a team to support Manchester’s position as the UK’s leading international conference destination. You will play a vital role in delivering high-level client services, developing key relationships, and supporting the successful hosting of major conferences across Greater Manchester.

Marketing Manchester promotes Greater Manchester nationally and internationally as a place to visit, invest, meet, and study. Our work is an essential component to successfully raise the national and international profile of the city-region and to attract meetings and conventions.

Key Responsibilities:

• Lead and manage a high-performing client services team to deliver support across all conference business (associations, public sector, and corporate) aligned with strategic objectives and KPIs.
• Account manage a portfolio of major conferences, maintaining strong client relationships and ensuring excellent service delivery throughout the process.
• Oversee the venue location and accommodation booking services, ensuring systems such as Passkey and Venue Directory are optimised for client and revenue management.
• Develop and implement service delivery and account management plans to ensure the successful hosting of key events.
• Provide leadership in the preparation of financial reports, monthly forecasts, and post-event evaluations to support continuous improvement and revenue growth.
• Build and maintain positive working relationships with internal teams, external partners, and industry stakeholders to raise Manchester’s profile and enhance service offerings.
• Coordinate CRM updates and partner communications to ensure accurate reporting and improved partner engagement.
• Ensure all activity incorporates sustainable destination practices and supports Manchester’s commitment to responsible tourism.

About you:

• A confident and motivational leader, capable of managing and inspiring a team to deliver excellent service.
• Highly organised and adaptable, with the ability to work to tight deadlines under pressure.
• Strong presentational skills, with the ability to develop long term relationships with various clients, partners and service providers.
• Able to manage a portfolio of conference business, valuing the importance of effective client management

Skills Required:

• Minimum of 3 years’ experience in a sales or customer service environment, ideally within the conference or events sector.
• Proven experience of managing teams, accounts, and successful business development strategies.
• Comfortable working with CRM and reporting systems to track progress and generate insights.
• Strong financial and budget management skills, including forecasting and performance analysis.
• Demonstrated ability to work collaboratively with a wide range of partners and stakeholders to deliver shared goals.

To understand more about Marketing Manchester, please visit: marketingmanchester.com