Collections Officer (4535)
Collections Officer
Do you want to join our dynamic Business Finance team?
We're thrilled to announce an exciting new opportunity for two Collections Officers. In this role, you'll take charge of managing the portfolio of Start Up Loan clients who have defaulted on their repayments. If you're ready to make a difference and help entrepreneurs get back on track, this is the perfect opportunity for you!
The Growth Company (GC) is a not-for-profit lender that specialises in simple, hassle-free loans to help businesses start, grow and thrive, providing a fresh, ethical approach to supporting SMEs. Through its alternative finance products, GC Business Finance has supported over 30,000 growing businesses, unable to obtain funding through a mainstream lender such as a high street bank, to achieve their goals.
This is a hybrid role working Monday to Friday with no weekend hours.
Key Responsibilities
- Negotiate repayment plans for customers facing genuine financial difficulties.
- Achieve weekly targets for early arrears management to meet contractual obligations.
- Maintain the loan management system to ensure client information is accurate and up to date, in accordance with data protection rules.
- Record customer contacts and agreements factually at every stage of the collections process to support business reporting to contract providers.
- Liaise with all third parties authorised to act on the customer's behalf.
- Ensure all responsibilities under Consumer Duty are met.
- Contact customers in arrears effectively for payment via telephone, email, and letter, always adhering to FCA requirements.
About you
- Have an understanding and/ or experience of financial process.
- Being able to show empathy on all calls.
- Think logical in different scenarios.
- Ability to understand, demonstrate and apply GC values: Make a positive difference, stronger together, empower people, do the right thing, build on success.
Skills Required
- 1 year of debt management experience.
- Proven expertise in telephone collections and arrears management.
- Skilled in account and CRM database management.
- Strong numerical and communication skills.
- Exceptional planning and organizational abilities.
- Proficient IT skills, including a working knowledge of Excel spreadsheets and computerized management systems.
- Effective diary management.
We are committed to increasing the diversity of our workforce, we provide a guaranteed interview to applicants who meet the essential requirements for a role. This commitment applies to candidates who have a disability or are from a diverse ethnic community.
As part of our application process, you can ask to be considered under this scheme if you are from an ethnic community or have a physical or mental impairment that has a substantial and long-term negative effect on your ability to do normal daily activities. Providing that you meet the essential criteria for the role, you will then be invited for an interview. Your guaranteed interview application will only be shared with the Hiring Manager and our Internal Recruitment Team.
We are a member of the national campaign Ban the Box; this campaign aims to open opportunities for people with convictions to compete for jobs. We’re supporting the campaign by removing conviction questions at the applications stage.
GC aims to promote a culture of flexibility and agile working. Going forward we will be transitioning to a culture where full agile working will be a feature of many of our roles. We also recognise that there may be a need for more permanent flexibility in your working arrangements and in such cases, we encourage you to have these discussions at the interview stage, to enable your flexible working request to be considered as early as possible.
If you require support with the recruitment process, please contact or Internal Recruitment Team at careers@growthco.uk or call us on 0161 237 4447.
All GC colleagues will work inline with the Health & Safety at work act and the GC Health & Safety Policy.